FAQs

GEYSITAL FAQs

What is Geysital, and how does it work?


Geysital is an innovative & Smart geyser Controller that can be used as a stand-alone kit compatible with any geyser or as a complete lot automation solution that includes a geyser and kit. Moreover, The primary function is to enable users to remotely control and set up geysers with our smartphone application. The application can be downloaded for
Android (Play Store) and iOS (App Store).

Where can I find the application for the Geysital Geyser?


Search Geysital by Sync & Secure on Play Store or AppStore. Or download directly from the links below:
Play Store: https://play.google.com/store/apps/details?id=com.geysital
AppStore: https://apps.apple.com/pk/app/geysital/id1641663408

Do I need an internet connection For Geyser?


A stable internet connection is required to download and set up the App.

How do I set up Geysital?


There is an Operations Guide provided with each kit. In case the paper guide is lost, you can find the
operations guide on the App or download this from Geysital Instant Geyser

What should I do if I cannot set up my geyser controls or have queries?


If you still have not found the answer to your query on our Operations Guide, please get in touch with our

customer support on 0310-1111-497 between Monday to Saturday from 9:00 am to 6:00 pm. You can
also reach out to us on WhatsApp at the same number or send us your query here
https://esyncnsecure.com/contact-us/

What is the mobile App for Geysital Geyser?


The application allows users to control the geyser’s temperature range, schedule ON/OFF settings at
user-defined timings and enable real-time remote monitoring of water temperature.

What should I do if I don’t have an internet connection?


If you don’t have an internet connection, you must manually operate your geyser settings from the control panel on the front of the Geysital kit body. For further instructions, please
refer to the Operations Guide.

How do I know if Geysital is compatible with my geyser?


Geysital solution is compatible with all local brands of standing Gas geysers.

Does Geysital work only for gas geysers?


The geysital solution is for gas and hybrid (gas and electric) geysers.

Will 1 Geysital Kit work for two or more geysers in my house?


The Geysital kit is designed to function with one geyser at a time; hence, for each geyser at your house, you will require a separate Geysital kit. However, all geysers can be controlled collectively from our
smartphone app.

Can my family members control the geyser(s) from their mobiles?


Users can share control of the geyser with their family by providing them access to their login credentials for
the App.

How do I sign up for an account on the application?


The appropriate steps for creating an account are highlighted in the Operations Guide. Please go through
your copy of the user manual or download it from here:
https://esyncnsecure.com/geysital-smart-geyser-system/

What to do if I am unable to sign up?

  1. Please recheck your details, including Email ID
    2. Verify that you are entering the correct Board ID
    3. If you are still facing issues, please get in touch with us for customer support at 0310-1111-497 between
    Monday to Saturday from 9:00 am to 6:00 pm. You can also reach out to us on WhatsApp at the
    same number or send us your query here https://esyncnsecure.com/contact-us/

What is Board ID?


Board ID is 11 digit specific ID for your geyser and can be found inside the Geysital Kit box and on the
kit. It helps the kit connect with the mobile application.

What should I do if the Board ID for my geyser’s kit is not working?


o Recheck the Board ID and internet connection
o If you are still facing an issue, please get in touch with us for customer support at 0310-1111-497 between
Monday to Saturday from 9:00 am to 6:00 pm. You can also reach out to us on WhatsApp at the
same number or send us your query here https://esyncnsecure.com/contact-us/

What should I do if I forget my Password?

Firstly, Select Forgot Password option on the Login page
Secondly, Enter a valid Email ID; it is the one your account was registered with.
Lastly, Click Forgot Password button; App will send you the new Password for Login

How do I add more geysers to the application?


You can find the steps to add multiple geysers on the App highlighted in the Operations Guide.

How do I change the temperature threshold of the geyser?


Please find the appropriate steps for setting up Geyser temperature thresholds in the Operations Guide.

How do I receive notifications of Geyser on my mobile?

Firstly, Go to mobile settings

Secondly, Click on notification settings

Lastly, Allow notification permissions to the “Geysital.”

What should I do if I cannot connect my Geysital Geyser kit?

  1. Please check that your Wi-Fi connection is available and stable
    2. Recheck your Wi-Fi Password
    3. If you are still facing an issue, please get in touch with us for customer support at 0310-1111-497 between
    Monday to Saturday from 9:00 am to 6:00 pm. You can also reach out to us on WhatsApp at the
    same number or send us your query here https://esyncnsecure.com/contact-us/

Will the geyser keep working if Geysital loses internet connectivity?


The geyser will remain in the working ‘ON/OFF state.

Can I change controls if there is no internet connection or the App is not working?

Yes, a manual control panel is located on the geyser’s front. You can operate the geyser
using the controls there. Refer to the Operations Guide for more details.

Does Geysital include any safety features?


Kit’s design is to shut down gas or electricity flow immediately in case of a fault, such as
a temperature reaching an alarmingly high degree. Furthermore, please refer to the Warning
guidelines highlighted in the operations guide or download it here:
https://esyncnsecure.com/geysital-smart-geyser-system/

Is there any warranty for Geysital?
A 1-year guarantee is provided for all Geysital parts. For further information, please refer to the
Warranty section on the Operations Guide.

How do I get my Geysital repaired if the warranty has expired?
Please contact customer support for assistance and relevant quotations if the warranty has expired and repair is needed. So, Our technical team will provide the necessary repairs.